Payments, shippings and returns
You can order online 24 hours a day. We process orders on Monday - Thursday 9:00 - 15.00 and Friday 9:00 - 14:30. Orders made outside this period of time will be processed on the following business day.
When you place an order, you will receive a confirmation e-mail with the details of your order. When your order is shipped, you will receive another email with a tracking number, which allows you to track the shipment at all times.
You are responsible for ensuring the accuracy of the customer information you enter as a part of the purchasing process, as we do not subsequently validate or verify this information.
If you have adjustments to your order e.g. change of ring size or length of necklace or bracelet, you can contact us at firstname.lastname@example.org. We will reply your email the following business day to confirm the adjustments and give you an estimated time to make them before we can ship the item.
Prices and Payment
All stated prices on the website includes Danish VAT (25%).
We accept online payment with Dankort, Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro, JBC, American Express, Diner's Club and Discover Card.
We use the currencies Denmark - Kroner (DKK) for payment.
We handle your credit card information in confidence and we do not store your credit card information. Your credit card information is entered directly into a payment service and therefore we do not have any knowledge of your credit card information. The above is out of consideration for your safety. The Webshop only stores the data needed to deduct the agreed purchase amount from your account when the item is shipped to you.
The payment will only be deducted from your account when the item is shipped unless otherwise agreed or stated on your order.
www.bergsoe.dk uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and shipment
All orders are shipped with PostNord. You should expect to receive your order within 3-8 business days if the item is in stock. As we cannot guarantee local delivery conditions, we cannot accurately specify when the item will be delivered.
When your order is dispatched, you will receive an email with a tracking number, which allows you to track the shipment at all times.
For delivery in Denmark the shipping is free. For international shipping on orders below 5.000 DKK we charge a fee of 500 DKK and free of charge for orders above 5.000 DKK.
If your purchase involves delivery to an EU country outside of Denmark, the rules apply to the free movement of goods, which means that you must pay Danish VAT, but not any local customs duties.
For delivery outside of EU countries please be aware that you're being charged Cutoms duties when you import goods across international boarders.
To find information on the duty percentage rate please visit the customs or trade tariff page on the government website of your destination country. If you need advice please contact email@example.com
Please note that we are unable to deliver to P.O. box addresses.
Exchanges and Returns
To return an item, please send us an email with your order number at firstname.lastname@example.org and we will email you the instructions and the pre-paid return label.
Right of withdrawel
You are entitled to withdraw from the purchase within 14 days of delivery date. The right of withdrawal can be exercised without specifying any particular reason by sending us an e-mail.
You may not exercise the right of withdrawal simply by refusing to receive the item or by failing to pick it up from the shipper.
You must return the item to the following address within 14 days of delivery date.
Ny Adelgade 4, 1th floor
1104 København K
We may require proof that the item has been shipped before the expiry of the deadline.
If the item is sent, it must be packed securely, and you are kindly asked to attach a copy of the notice of withdrawal and/or state the order number on the package.
The purchases must be returned via DHL to ensure the goods are shipped securely and are covered by insurance during transportation. Contact email@example.com and we will provide the DHL return label free of charge.
Returned items must be returned in the same condition in which it was received.
Payment for the item will be refunded as soon as possible, and in any event within 14 days of our receipt of your notice of withdrawal. However, we reserve the right to withhold the refund until we have received the item/items for inspection, or until you have submitted proof that the item has been returned, whichever is the earliest.
If you withdraw from the purchase in accordance with these e-commerce terms, we will refund the purchase price less any deterioration. Unless you instruct us otherwise, we will issue the refund using the same payment method that you used to make the original transaction.
Your claim for refund does not include any fees for using credit cards or other means of payment that we have paid to redeem.
If you would like more information concerning your 14-day right of withdrawal, you can visit the Danish Competition and Consumer Authority's website: https://www.en.kfst.dk/consumer/.
To exchange an item, please send us an email with your order number at firstname.lastname@example.org and we will handle your request. We will email you the pre-paid DHL return label and once we have received the returned item, we will ship the new one to the same address of your original order free of charge.
You can exchange an item one time only.